Shipping & Returns
Effective date: October 24, 2026
This policy applies to orders placed on promisepathcreations.com. Orders placed on Amazon are handled under Amazon’s own shipping and return policies; please start those through your Amazon account.
Where we ship
We currently ship to addresses within the United States only.
Shipping cost
Shipping is free on all orders shipped within the United States.
How orders are fulfilled
Orders are packed and shipped through Amazon Multi-Channel Fulfillment. Your package may arrive in Amazon-branded or unbranded packaging and may be delivered by Amazon or another carrier.
Processing and delivery times
Orders usually leave the warehouse within 1–2 business days, and delivery usually takes 3–5 business days after shipment. These are estimates, not guarantees; delays can happen during holidays, bad weather or carrier disruptions.
Tracking
If tracking is available for your order, we will email it to the address you gave at checkout. If you haven’t heard from us, email support@promisepathcreations.com.
Lost or stolen packages
If tracking shows your order delivered but you can’t find it, please check with neighbors and your local post office, then email us within 14 days of the delivery date and we will work with you and the carrier.
Returns
You may return unopened items in their original condition within 30 days of delivery for a refund of the item price. To start a return, email support@promisepathcreations.com with your order details. Please don’t send items back without contacting us first; we’ll reply with return instructions. Unless the item was damaged or we made a mistake, return shipping is your responsibility.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email support@promisepathcreations.com within 30 days of delivery with your order details and a photo. We will send a free replacement, or a refund if a replacement isn’t available. You won’t need to pay to send anything back.
Refunds
Approved refunds go back to your original payment method through Stripe. Your bank or card issuer may take several business days to show the refund.
Cancellations and address changes
Because orders are processed quickly, we can’t always change or cancel an order once it’s placed. Email us as soon as possible and we’ll do our best.